We have all seen numerous companies affected by the scams out there for the “cashing a check scam”. I have seen spoof emails from major banks and other well known brands. PLEASE check out these links…

http://www.mysteryshoppersmanual.com/mystery-shopper-scam-uses-name-of-mspa
http://antifraudintl.org/showthread.php?p=83120
http://scamoftheday.com/wordpress/2009/09/21/get-paid-to-shop/

We do NOT have an employee named Larry Dempsey that sent the following fraudulent email from Larry.dempsey2@aol.com:

Can you act smartly as a Mystery Shopper in your environment without being noticed? The pay is at least $200 or more on part-time basis. For more information and assessment, get back with name, address, city, zip and phone numbers.

Larry Dempsey Larry.dempsey2@aol.com
ALL-STAR CUSTOMER SERVICE

secret shopping service

Beware BELOW….

Dear Mystery Shopper,

How are you today? In regards to our offer about the company’s mystery shopper offer, below is your Shopper’s Guide instruction.

Shopper’s Guide has contracts with two prominent companies and wants you to run a survey on them in your area if you are willing to work for us.

1st is a Western Union Location
2nd is a Walmart Store

There have been reports about lapses in the services of their Management and some of their staffs,The complaints are based on reports which their customers forwarded anonymously and Phone calls which were also made to the head office.

These reports Include:

* Store Appearance
* Areas with opportunities for improvement
* Areas for special consideration
* Staff Effectiveness
* Unqualified Staff
* Slow services
* Excess charge

Your Secret Evaluation would be:

1) You are not hired to catch anyone “in the act” or trap the employee. Rather, it is your job to answer specific questions in an unbiased and constructive way.
2) You would have to record the time at which you go to the location and how many minutes it took you to get service.
3) You would be sent a payment (money order/cash) which would cover your payment of $200 commission for the assignment. As soon as you receive the payment, you should cash in at your bank, and deduct your $200, and use the rest of the money for the services as advised.
4) We shall provide money to you with specific instructions. You would have to keep a comprehensive report on every activity you carry out.

If you change your mind about working with us, do not hesitate to let us know so that I can stop payments coming to you .Thanks so much for the time and response.

Please send me a reply by providing your information below and acknowledging this email so that the payment could be sent out to you ASAP.

Name:
Address:
City:
Zip:
Phone:

I will await your soonest response.

Yours Sincerely,
Larry Simmons.

REMEMBER, THE CONTENT ABOVE AND BELOW IS YOUR TYPICAL FRAUD. WE NEVER USE AN AOL EMAIL ADDRESS FOR ANYTHING.

Also, we do NOT have an employee named James Bradson nor do we have/use an email address at AOL. Always watch the details, shoppers. Our shops never require you to cash a check nor do we get involved with Western Union or express mailing checks. We are not responsible nor liable for scammers – like this bogus address evaluation4mspa@aol.com. You always log into our site and look at jobs on the job board and fill out reports on our website. This is a bogus client -Concorde International, LLC. www.concordeintl.com.

That is the safety of our website – we never want you reporting via emails and we do not have an email address job@mysteryshoppingexperts.com.

Our company is nationally known for the quality of its written mystery shops, video mystery shops and other valuable services. You, the shopper, are the reason for our success. Visit websites below:
• https://www.ftccomplaintassistant.gov
• http://www.ic3.gov
• http://www.phonebusters.com

Our assignments provide some nice part time income. Enjoy doing assignments and making our clients better. Feel free to contact us at avoidfraud@mysteryshoppingexperts.com. Be alert and be well! Thank you. WHAT ARE YOUR TIPS?

Let’s start with our definition. WOW customer service is…

“Going beyond satisfying ALL of a customer’s spoken needs. It is exceeding their spoken/unspoken needs and expectations to consistently delight the customer at every opportunity, using a team approach”

In this definition there are several key points.

The first is that your team delivers service that goes beyond the customer’s spoken needs. For example, you walk into a new store for the first time and say “I am looking for the bread aisle”. Typically you will get an employee that points and says “over there, aisle 2” – but not at this new store. The employee smiles and takes the customer right over to the bread section. Instead of leaving, the employee asks “What kind of bread are you looking for?” and you say “white bread”. The employee says “We actually have some white bread on sale right over here too, if you are interested”.

What just happened…the employee went beyond the spoken need and delivered on an unspoken need – saving money. Do you think you will mention this experience to anyone else or go back there again? Do you think many stores deliver on the WOW experience? Nope and so whatever business you’re in, you have a golden opportunity to create WOW experiences customer by customer, to increase your profits.

Second, WOW customer service delights the customer at MULTIPLE opportunities. For example right when you arrive at the parking lot, the grounds are clean, a team member says “hello” to you when you walk in the front door and another team member says “Hi” to you as you pass by.

Third, WOW customer service is not good customer service that meets the customer’s expectations. Rather it is customer service that EXCEEDS the customer’s expectations – the suggestion of the sale item.

Fourth, WOW customer service is constant. When you visit at different locations and at different times of the day, you get the same WOW level of service.

And last but VERY important, WOW customer service is delivered with a TEAM approach. I was reminded of this point the other day when I went out of my way to let the restaurant manager know that their order taker/cashier was one of the best…she apologized for a short delay, was very friendly, repeated the order, counted my change and said thank you as I departed with my order. I was 4 miles away when I checked my order and it was wrong! The person filling the order messed it up. I did not want cheese (I am trying to keep the pounds off!) . I mean that cheese was melted all over the sandwich. It ruined the whole experience and underscores the importance of the team approach. With our grocery store example, what would happen to your experience if you went to the checkout line and the cashier was talking to other employees and ignored you?

Thank you for visiting. There is no “perfect” definition. What is your definition? Please give us your comments and stay tuned for more valuable insights!